Inspire HR not turning on

[jm_can2]

My Inspire HR, completely died in me.  Started having the issue last week.  Changed the charging post and seemed to revived it. But once the battery drained, it’s dead again. I’ve tried to restart it by pressing the button while on the charger and nothing happens.  I’ve had it around a year, I thought it would last longer.  All help and suggestions are welcome. TIA

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @jm_can2, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[jm_can2]

Thank you for your advise, but the Fitbit is completely dead.  The green sensor lights are off. I’ve tried leaving it charging and restarting it, but no luck!

jm_can2

[RicardoFitbit]

You're welcome @jm_can2, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your device despite trying the troubleshooting steps from my previous post. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[jm_can2]

Good morning,

My Fitbit was replaced because it was still covered under warranty. Now, the replacement has no display.  I do t know who to contact.  The green sensor light is on, I tried pairing it with my phone with the app, but there is no display. It doesn’t turn on.

 

[RicardoFitbit]

I appreciate your reply @jm_can2.

Thanks for the details and the picture that were shared in your post. Please keep an eye on your email inbox because our Customer Support team will contact you soon to get you back on track as soon as possible. I've created a case on your behalf to receive further assistance directly with them.

I'll be here if you need anything else.