Inspire HR odd syncing with Fitbit app

[Cahwyguy]

Android Samsung A51. Inspire HR

I don't know if this is related to 3.39.1 which came down yesterday, or the fitbit.com earlier today, but I'm having really weird syncing behavior that is completely distracting me.

My Android phone seems to gather the data from my Inspire HR fine, and when I look at the page for the Inspire HR, it says it synced a moment ago. Yet when I do a pull down to trigger a sync, I get the error message "Could Not Sync Your Inspire HR".

I've rebooted the Inspire, I've turned on/off bluetooth, I've unpaired and repaired the device. Still get the error message.

I've tried to sync via the Windows 10 app, and it fails to sync because "bonding is in progress", which usually means it is paired with the phone.

My only guess is that 3.39.1 broke something somewhere, as it was fine before that. After the debacle that was 3.36 earlier this year, there needs to be some stronger QA on the software.

Suggestions?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Cahwyguy It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. Try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[Cahwyguy]

Actually.... last night, version 3.39.2 of the app came down. Suddenly the error message about not being able to sync went away. So the explanation was simple: Yesterday, with 3.39.1, it was syncing but it was also giving the error message; 3.39.2 fixed the bug related to the error message.

[AlvaroFitbit]

@Cahwyguy happy to hear that the update helped solved the issue and thank you for confirming this.

Happy stepping and stay safe.