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Inspire HR only showing a white line

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‎12-26-2019 07:16 - last edited on ‎12-29-2019 09:42 by Moderator Alum

‎12-26-2019 07:16 - last edited on ‎12-29-2019 09:42 by Moderator Alum

Out of the box inspire HR , after connecting to App it wants to do a firmware upgrade , starts the upgrade , then says battery too low. Now its shows a horizontal white line on the screen, won't charge , won't reboot, won't update FW. It is basically useless. Can it be reset with a brick or hammer ?

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎12-29-2019 09:40

‎12-29-2019 09:40

Hi @NotImpressed321, thanks for reaching out the Fitbit Forums. Welcome!

 

Thanks for all the details about the issues that you're having with your Inspire HR. I really appreciate all the troubleshooting steps that you've tried until now. Sorry to hear those steps didn't work for you. We strive for excellent customer service and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. 

 

I'll around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎01-22-2020 12:09

In response to YojanaFitbit

‎01-22-2020 12:09

same issue here as well. any help is very appreciated. thank you

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‎02-09-2020 14:00

In response to YojanaFitbit

‎02-09-2020 14:00

I have the same issue. New inspire hr, syncd to my phone, started to download software, told the battery was too low, now a white line. Cant do anything else. It's on the charger, and nothing! Just a white line. 

 

What do I do? I've searched these forums high and low and there is no answer to this. 

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