help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR only the clock face shows...nothing else

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2019 15:26 - last edited on ‎11-08-2019 07:34 by Fitbit Moderator

‎11-07-2019 15:26 - last edited on ‎11-08-2019 07:34 by Fitbit Moderator

My Inspire is only 6 months old.   It was fully charged yesterday, and today the only thing I can get it to do is show the face.   No battery life display, steps, heart rate, calories,   or the hourly increments of get up and move, none of the exercises.   I tried to recharge it and sync it, but nothing helps.   I do all my syncing and charging via a PC at home.  Can you help?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-08-2019 07:36 - last edited on ‎03-07-2025 07:56 by Fitbit Moderator

‎11-08-2019 07:36 - last edited on ‎03-07-2025 07:56 by Fitbit Moderator

@happytrekker It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR showing only the clock face and thank you for troubleshooting this issue. This is odd but you can try restarting your device by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-08-2019 18:45

‎11-08-2019 18:45

Same thing has happened to mine. Hope there's a fix.

Best Answer
0 Votes

‎11-11-2019 11:38 - last edited on ‎03-07-2025 07:56 by Fitbit Moderator

In response to 3020

‎11-11-2019 11:38 - last edited on ‎03-07-2025 07:56 by Fitbit Moderator

@3020 Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Thank you for reporting this. Have you tried the restart suggested in my previous post? If you haven't then please give it a try.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes