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Inspire HR over counting steps

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‎08-19-2019 18:09 - last edited on ‎08-20-2019 09:12 by Fitbit Moderator

‎08-19-2019 18:09 - last edited on ‎08-20-2019 09:12 by Fitbit Moderator

I have posted on here twice before about this useless piece of kit and continue to see all the other concerns raised about the inaccuracy of the inspire range , but Fitbit don’t appear to taking any of this seriously. 

 

It is 2am and  in the last 2 hours I have managed to take 4864 steps, despite the fact that I was driving until 12.30 am and then apart from the few hundred steps (this is a generous estimation) into and then around my house I have been in my bed. Fitbit before you suggest I have been sleep walking to get these steps  - perhaps you should look at my sleep tracking, but then how can we trust this function either?.. 

 

This is is an absolute joke Fitbit- you have still not sorted the issues with the inspire HR range, but continue to sell it to unsuspecting customers.

 

What at are your customers supposed to do now.. You are offering no solutions nor offering a refund. This is not the way to treat your customers,,,,   

 

 

Moderator edit: updated subject for clarity

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‎08-20-2019 09:45

‎08-20-2019 09:45

@Rstor1 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR recording steps while driving. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

 

For refunds you can view the guidelines in the Warranty page.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-20-2019 13:22

In response to AlvaroFitbit

‎08-20-2019 13:22

Hi

thank you for your advice. I have already done as you have suggested.

Interestingly after my post my steps went up to over 5,000 and then dropped to 146 steps! Now sitting at 1,490. So still inaccurate.

I just hate the fact that this has been an issue with many people and Fitbit are just saying thank you for your patience and providing solutions. A complete waste of my money.

The refund is not helpful - have a dud piece of equipment and can’t get my money back?! Ridiculous

Sent from my iPhone
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