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Inspire HR return process with Customer Support

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‎07-03-2020 06:04 - last edited on ‎07-07-2020 20:44 by Fitbit Moderator

‎07-03-2020 06:04 - last edited on ‎07-07-2020 20:44 by Fitbit Moderator

I had 2 replaced in 2 years. Last week I called regarding my 3rd Fitbit which is a Inspire HR..Had it less than a year. Went black, called and they sent a replacement that did not work? Waited on the phone for 30 minutes. They said they will send me a shipping label through email which  I never received? Does anyone know who I can contact or report this to?

 

Moderator Edit: Clarified subject

 

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‎07-07-2020 20:44

‎07-07-2020 20:44

Hi @Peggy3517, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and experience with our Customer Support team. 

Since they already provided you assistance to resolve the issue you're experiencing with your Inspire HR, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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