help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR return process with Customer Support

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2020 06:04 - last edited on ‎07-07-2020 20:44 by Fitbit Moderator

‎07-03-2020 06:04 - last edited on ‎07-07-2020 20:44 by Fitbit Moderator

I had 2 replaced in 2 years. Last week I called regarding my 3rd Fitbit which is a Inspire HR..Had it less than a year. Went black, called and they sent a replacement that did not work? Waited on the phone for 30 minutes. They said they will send me a shipping label through email which  I never received? Does anyone know who I can contact or report this to?

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-07-2020 20:44 - last edited on ‎09-05-2025 11:38 by Fitbit Moderator

‎07-07-2020 20:44 - last edited on ‎09-05-2025 11:38 by Fitbit Moderator

Hi @Peggy3517, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and experience with our Customer Support team. 

Since they already provided you assistance to resolve the issue you're experiencing with your Inspire HR, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

Best Answer
0 Votes