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Inspire HR screen and sleep issues

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‎04-07-2021 23:59 - last edited on ‎04-08-2021 07:05 by

‎04-07-2021 23:59 - last edited on ‎04-08-2021 07:05 by

Hello, 

 

I recently bought an inspire HR, and then bought the same watch for my father but his inspire HR is not working as well as mine. We have noted 2 major problems:

 

- His screen is not respondng to taps, while mine is working properly.

- Some of his nights do not succeed to be analyzed. He can't have the analyse of the different sleep episode (deep, paradoxal and awakening). He has exactly the same result as if his night was shorter tha, 3 hours (fitbit says it can't be analyzed in this case) but he slept more than that.

 

Could you please help us ?

 

Thanks a lot

 

 

Moderator edit: subject for clarity 

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‎04-08-2021 07:13

‎04-08-2021 07:13

Welcome to the Fitbit Community, @laet49.

 

Thanks for the details shared in your post. I understand your concern and appreciate your efforts to resolve this. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend restarting the tracker and reviewing our troubleshooting tips in our help article: Why don't I see sleep stages today? 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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