Inspire HR screen and syncing issues

[TCS2020]

I have tried all the troubleshooting advice including resetting, changing clock face, cleaning charging and even removing and reinstalling the app on my phone nodes but all to no avail. My device was purchased in February this year, please provide a solution ASAP.

Moderator edit: format

[JuanJoFitbit]

Hi @TCS2020, welcome to our Fitbit Community. I'm sorry to hear about the screen and syncing issues that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, let me know if you restarted your Inspire HR as advised in this help page.

Looking forward to your response.

[TCS2020]

Hi @JuanJoFitbit 

Yes I have tried to restart my device as per the instructions on the help page you sent but it does not make any difference. I get the smile icon with lines through it but the device does not vibrate. I have tried this multiple times.

No steps are being logged and when you press the button the screen remains blank. 

From the Fitbit app on my phone it just says unable to sync.

[JuanJoFitbit]

Hi @TCS2020, thank you for getting back and trying the recommended troubleshooting steps.

Since the issues persist, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.