Inspire HR screen blank

[Jo-Jo83]

I have repeatedly tried to reset my inspire. Unsure what else to do with it. Very frustrating not being able to fix this issue.  Was previous thinking of buying a newer fitbit, happy I didn't. Unsure if it's worth struggling to get this restarted at this point.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jo-Jo83.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming if your tracker is charged. You can confirm our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging?

By the way, I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.

Hope this helps. 

[Jo-Jo83]

It is charged. I can see information in the app from the day, it's the fitbit itself that isn't working correctly 

[LaurenLopez]

Mine started doing the same thing last week.  I’ve stopped wearing it entirely.  It’s pointless to have now.

[LiliyaFitbit]

Welcome to the Fitbit Community, @LaurenLopez. Thank you for your reply, @Jo-Jo83.

@Jo-Jo83 I appreciate your efforts and the additional details. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

@LaurenLopez Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and recommend trying these steps:

1. Restart the device: How do I restart my Fitbit device?
2. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?
3. Confirm that your device doesn't have a pending update: How do I update my Fitbit device?

Hope this helps. 

[LaurenLopez]

Yea, I did all that and now it won’t turn on at all

[LiliyaFitbit]

Thank you for your reply, @LaurenLopez.

I am sorry to hear the issue persists, thank you for your efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!