Inspire HR screen constantly changing

[acurrie12]

Hi,

I got my Inspire HR for Mother's Day and it doesn't work correctly.  The screen constantly moves to exercise-run, even when I am sitting.  When this happens (which is all the time), I cannot scroll to different screens - and when I successful can scroll, it just immediately jumps back to the run option.  I've factory reset it a few times,  it'll work for a few hours but starts jumping back to the run screen again.

Any suggestions?  Other fixes I can try?

Moderator edit: Updated subject for clarity 

[NellyG]

Hi @acurrie12 I have flagged a moderator to co,e and help you.

[SilviaFitbit]

Welcome to the Community @acurrie12. I appreciate the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this issue with your Inspire HR's display, please confirm that you've followed these steps to restart your watch.. 

Thanks for flagging the post @NellyG. 

Let me know the outcome. 

[acurrie12]

Hi,

Yes, I have tried to restart as well as factory reset.  It still has the same issue.  Thanks.  Amanda.

[SilviaFitbit]

Thanks for getting back @acurrie12. Sorry for the delay reply. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Tuggy10]

Hi, I am having the same issue. What does that mean that you are working on it? Should we expect to see a update to fix this or should I return my Fitbit because mine is faulty? Please advise. 

[SilviaFitbit · Accepted solution]

Great to see you around @Tuggy10. Thanks for the details mentioned. 

Our Fitbit team is aware of this and they are working to find a resolution as soon as possible. Regarding your questions about returning it, I've created a case on your behalf with Support, they will continue assisting you and letting you know  your options. 

I'll be around if you need further assistance. 

[acurrie12]

Hi,

Has there been any solutions to this problem?  I would like to get a replacement Fitbit or a refund if not.  How do I initiate this?

[SilviaFitbit]

Thanks for getting back @acurrie12. This hasn't been resolved but I've created a case on your behalf with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[LisaD723]

I am having this same issue.  Screen keeps cycling through. 

Restarted multiple times.  Battery lasts less than 24 hours.  

Any solution on the horizon?

[acurrie12]

I asked for a replacement and Fitbit obliged.  My new one works with no issues   i was really happy with the service once I asked for either a refund or replacement.

Good luck.

[SilviaFitbit]

A warm welcome to the Community @LisaD723 and it's great to see you around @acurrie12. 

Thanks for the troubleshooting tried @LisaD723. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I appreciate that you shared your experience with our Support team @acurrie12. Hope you can continue enjoying your Inspire HR 

I'll be around if you need further assistance. 

[Sirshad]

Hi My fitbit inspire is just few hours old and its screen keeps fidgeting back and forth. 

It is a bit disappointing to open it out of the box and find this issue. 

Can it be be fixed? If not can i return it?

I have tried restarting3 times. No improvement.

@SilviaFitbit can you pls help with this?

Moderator edit: merged replies

[LisaD723]

I reached out online and they sent a replacement for the main component.
All good since then

[SilviaFitbit]

A warm welcome to the Community @Sirshad. Thanks for the details mentioned and the troubleshooting tried. 

Sorry for the delayed reply. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Thanks for sharing your experience @acurrie12. 

I'll be around if you need further assistance. 

[Sethro1]

Just bought my Fitbit at the airport to use for a four week trip away.

Having the same issue as many others where the screen flickers between settings, it starts it’s own exercises at random.  The battery is being consumed very quickly.  To add insult to injury, it then keeps telling me to relax.

I’m very disappointed to have a product that is known by your company to be faulty just before I go away for four weeks.

Is there a fix yet or will I have to wait until I get home to get a refund?

[acurrie12]

Hi,

I asked for a replacement which they sent fairly quickly.  It's been working great.  No issues:)

[GingyMinaj]

Still seeing this as a constant issue. I have two of these, one for my wife and I, and we are getting the same issues.  Is there any public solution that you can provide because all I see are tickets being created and refunds getting handed out. Should I just get a refund and skip the hassel of customer service?

[LisaD723]

They set me a replacement, and there have been no issues since then.

[jodibtx]

I just received my Inspire HR in the mail a couple of days ago, and it is no longer working properly. It just started speed scrolling through all the screens very quickly. I tried restarting it a few times today. It will work for a moment; however, now it keeps jumping to the exercise run screen. Then will no longer scroll up or down. Very disappointing. Is there a fix, or can I return this? Please advise. Thank you.