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Inspire HR screen not scrolling, tracker not syncing

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‎06-15-2020 14:30 - last edited on ‎06-17-2020 09:49 by Fitbit Moderator

‎06-15-2020 14:30 - last edited on ‎06-17-2020 09:49 by Fitbit Moderator

My Inspire HR is incredibly temperamental. It regularly refuses to connect to my phone. Regularly wont scroll up/down etc.... completely stuck on clock face now. I have tried switching off/on but this is also a hit or a miss if it will let me switch it off. I have removed the app from my phone and reconnected more than once. I have tried reset. Please help!

 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 09:50

‎06-17-2020 09:50

@TracyKitchen It's great to see you in the Community! 

 

Let me help you with you Inspire HR screen not working as it should and your tracker not syncing and thank you for troubleshooting this issue. Since the screen issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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