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Inspire HR screen not working

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‎08-26-2019 15:03 - last edited on ‎08-27-2019 11:37 by Fitbit Moderator

‎08-26-2019 15:03 - last edited on ‎08-27-2019 11:37 by Fitbit Moderator

I think I got a lemon.  When screen wake is “On,” it constantly turns on and records random exercise.  Today so far was an interval workout and bike while at my desk.  When screen wake is “Off,” I can’t get it to come on without tapping, tapping, tapping, banging, pounding multiple times.  Then is goes black.  If I do get it to come on, it won’t scroll properly or once I finally scroll to what I want it goes black.  The sleep function worked perfectly the first two nights recording stages but now it doesn’t.  I’ve already tried the infamous “Restart” option to no avail.  This is a piece of junk.

 

 

Moderator edit: updated subject for clarity

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‎08-27-2019 12:26 - last edited on ‎12-25-2024 10:35 by Fitbit Moderator

‎08-27-2019 12:26 - last edited on ‎12-25-2024 10:35 by Fitbit Moderator

@StephanieMW Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Inspire HR screen and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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