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Inspire HR screen not working

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‎02-17-2021 10:54 - last edited on ‎02-17-2021 11:49 by Fitbit Moderator

‎02-17-2021 10:54 - last edited on ‎02-17-2021 11:49 by Fitbit Moderator

Hi, my inspire HR screen has suddenly stopped working. The device still has flashing green light, syncs with the windows app and shows as having full battery. It vibrates once, a second or so after the button is pressed but will not show the smiley face to show it's restarted, even after a longer press. I have tried changing the clock face as a last resort as I've seen mentioned but the windows app wont seem to allow this, the app just freezes/crashes/go into an endless loop of loading. Device is only two months old

 

 

Moderator Edit: Clarified subject

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‎02-17-2021 11:50

‎02-17-2021 11:50

@tpryor10 Thanks for stopping by! 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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