Inspire HR screen not working

[Lily.Moon]

Hello,

I already posted a reply on a similar thread, but got no response. 

Basically, my Inspire HR was bought for my Birthday two years ago. Last year it had a problem by which the plastic bit broke of and it was kindly replaced by FitBit. This current device I have had since March 2020. However, even thought the plastic bit is fine, my screen just stopped working. 

It is just black, with no sign of life on the screen. The FitBit still works, still vibrates on phone notifications/silent alarms and will still measure all it normally does. It's just the screen that doesn't work. I tried everything I could find online, from the soft reset (8 seconds while plugged in, 10 seconds while plugged in, 30 seconds while plugged in), trying to change the clock face and even wearing the battery down to fully empty and then charging until completely full. I cannot do a hard reset because that would involve a working screen. 

I love my fitbit and the app. It does all I want it to and is the only wristwatch I own. However, this might be the last one I have. There are too many problems with it to justify the price. I don't think it's worth the hassle. 😞 

[DramaQueenDiva]

Hi @Lily.Moon,

I'm going to flag your post for moderator attention.  You're right, something is wrong with the screen, and hopefully the moderator can give us more guidance. 

[z.maupin]

This has been happening to me this week also: all black display, charges fine (according to the app), holding button while on charger. Same experience. I'm not going to be any help unfortunately. I contacted FitBit support via email. The lady who replied blamed me for having a faulty USB port or getting the contacts wet. Really? One, I already told you the app tells me it is charging, and we are supposed to be able to wear it to swim and it's totally dry. Good luck!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lily.Moon @z.maupin. It's nice to see you around and thank you for your help, @DramaQueenDiva.

@Lily.Moon Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

@z.maupin Thank you for joining the thread and sharing the details of the issue with your tracker and your experience with our Support team. I understand how you are feeling, I am sure they are trying their best to help you. I would encourage you to keep the communication via email, they will continue assisting you on this matter.

See you around.

[z.maupin]

Thanks for trying. Support gave up. Re-told me to use this forum and the DIY resets I already told her I tried. It was a joke. She threw up her hands once she found out I'm freshly outside my warranty. For how much money we have to pay, it is reasonable to hope they would last longer especially when well taken care of.

[z.maupin]

Hey @Lily.Moon , I thought of something that helped me in the past, just not this time...on my app, I have changed the clock face to something random, then reset back to the face I wanted. It was like a little reset that helped in the past when my screen was totally black or frozen.

[Lily.Moon]

Yeah, already tried that. Several times.