Inspire HR screen scrolling issue

[MiniP]

Inspire HR stopping scrolling all of a sudden. It’s on and charged and I did the reset twice but still can’t scroll at all. Screen is stuck on the clock and all my notifications show up but cannot move screen. Please advise it’s only 2 years old. Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MiniP Welcome to our Fitbit Community. Regarding the scrolling issue that the screen of your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[RBDK97]

Do you use any type of screen protector on your Fitbit ? If yes, try to remove it without damaging the screen and test if the touch reacts. If not, you will probably need to change the touch sensor or the whole screen with LCD and other stuff. Did your Inspire HR received a big impact or did any other problems arrived before the incident ?

[JuanJoFitbit]

@RBDK97 Thank you so much for sharing this information, it's greatly appreciated.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around.

[Tygermouse]

I just started having this issue.  Was your issue ever resolved and if so how?

[JuanJoFitbit]

@Tygermouse Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Fitbit device is also experiencing issues when trying to scroll the screen.

I noticed that you contacted our Support team and they assisted you via chat and email. Please reply to their last email in case more assistance is needed.

See you around.