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Inspire HR screen won't scroll

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‎12-29-2020 15:10 - last edited on ‎12-30-2020 04:40 by Fitbit Moderator

‎12-29-2020 15:10 - last edited on ‎12-30-2020 04:40 by Fitbit Moderator

Screen will not scroll and restart did not work.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2020 04:39 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

‎12-30-2020 04:39 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

Hi @Drichard62, welcome to our Fitbit Community. Regarding the screen scrolling issue that your Inspire HR has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please let me know if you restarted your Fitbit device as described in this help article. In the meantime, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Looking forward to your response.

JuanJo | Community Moderator

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‎12-30-2020 05:11

In response to JuanJoFitbit

‎12-30-2020 05:11

I tried restarting and changing the click face and it still will not scroll.
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‎12-31-2020 08:39 - last edited on ‎02-12-2025 11:53 by Fitbit Moderator

In response to Drichard62

‎12-31-2020 08:39 - last edited on ‎02-12-2025 11:53 by Fitbit Moderator

Hi @Drichard62, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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