Inspire not getting notifications

[ShonaMcG]

My phone notifications coming to my fitbit worked for the first couple days of getting it, but now have completely stopped without anything changing. The mobile app settings say to restart my phone which I have done multiple times with no luck. Any advice? 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@ShonaMcG It's great to see that you've visited the Fitbit Community!

Let me help you with this. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[ShonaMcG]

Hi thanks for your reply,

I restarted both my phone and fitbit but app is still saying the notification service isn't running. Ichecked and have no battery saving apps and all permissions are granted, and have already tried the troubleshooting tips. Bit stumped but thankful for any help you can give me.

Thanks

[JuanJoFitbit]

Hi @ShonaMcG, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[AdamFoster90]

Good Evening Juan,

I am also having the same issue as the original party. Have restarted multiple times, rebooted the App and the Inspire, but still getting message on the App: Notification service not running. A phone restart is required to re-enable notifications on your tracker. Please can you advise any further action?

Thank you!

[JuanJoFitbit]

Hi @AdamFoster90, thank you for joining us in this thread and our Fitbit Community. Since you already tried the recommended troubleshooting steps and the issue persists, I'll send your case to our Customer Service department and they'll be happy to follow up and assist you accordingly. Please keep an eye on your email account.

Let me know if you have any questions.

[ClaudetteB]

I’m also have the same problem on my Inspire HR. I have restarted my phone and my Fitbit. I deleted the app and reinstalled it. I’m at my wit’s end. This isn’t the first time this has happened. I can sometimes get it to work and then it suddenly quits sending notifications. What’s weird is that it vibrates a few minutes into a phone call, but didn’t send a notification when the call came in. I don’t know what other steps to take. I am so frustrated!