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Inspire HR screen won't scroll

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‎04-11-2022 06:23 - last edited on ‎04-14-2022 07:48 by Fitbit Moderator

‎04-11-2022 06:23 - last edited on ‎04-14-2022 07:48 by Fitbit Moderator

This issue cropped up the past two weeks but when I rebooted it sorted itself out. No longer. Screen is stuck on home and I can’t scroll to any other data. Also charge us dropped from 100 to 24% in 3 hours today. What’s up Fitbit?

 

Moderator Edit: Clarified subject

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‎04-14-2022 07:49 - edited ‎12-31-2023 03:58

‎04-14-2022 07:49 - edited ‎12-31-2023 03:58

Hi there, @Heatb. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎04-15-2022 03:06

In response to MarreFitbit

‎04-15-2022 03:06

I changed the clock face but the problem remains. I also deleted the entire app and re-installed. No change. I can't access any of the data screens such as exercise, notifications, relax or scroll through the data. Isn't the point of these forums to get collective answers? If each of us has to contact the company directly than what's the point of posting here? 

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‎04-24-2022 23:36

‎04-24-2022 23:36

Mine started to do the exact same thing 2 days ago! I can only get the home face, no scrolling, and the battery is suddenly dropping very fast

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‎04-25-2022 07:59

In response to MarreFitbit

‎04-25-2022 07:59

I am having the same issue with no scrolling.  I have tried all of the suggestions but still no luck.  My Fitbit is 2 years old - am told by friends that I am lucky to have gone so long with no issues - most of them have had to replace after 12-18 months due to constant issues.  

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