Inspire HR screen won't swipe or work when pressing the button

[Wendymoylan]

My Fitbit stopped working last night. It is not allowing me to swipe and only showed the clock. When I press the button I get a quick vibrate and nothing else. Purchased in July 2020 so not a year old,

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Wendymoylan, welcome to our Fitbit Community. Regarding the screen swiping issue that your Inspire HR has experienced, I'd like you to restart it as described in this help article. After this, monitor your Fitbit device and see if it allows you to swipe it.

Keep me posted on the outcome.

[Wendymoylan]

Hi
I updated my phone app and sync it again which has appeared to worked.

Sent from my iPhone

[JuanJoFitbit]

Hi @Wendymoylan, that's great news! I'm so glad to hear that your Inspire HR is working properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Jennese]

Me too, after only 6 months!! I had to buy a different tracker! Definitely not Fitbit anymore!!

[JuanJoFitbit]

Hi @Jennese, I totally understand how you feel about the issue you experienced with your Inspire HR. Your feedback and comments are appreciated since it helps us to keep improving.

Let me know if you have any questions.

[MickHam]

My Fitbit has also frozen up. It won’t swipe. I’ve restarted it twice, no dice.

if I hold the button for a couple of seconds I get a battery charge indicator, and what looks like a light bulb icon which lights or greys out when I press the button.

Also my phone app is indicating I’ve taken around 150,000 steps, and 0.1 km when I’ve actually done around 10-12,000 steps and 7-9 kms. It sorts itself out at the end of the day, but is useless in real time. As I can’t get info from the device itself, I can’t get any info until I get home and use my iPad.

[Klaw2sss]

Hi, I am in the same situation that the Inspire HR didn't respond to the swiping. It works on charging, however, it had no response when I press the button for 5 seconds for restart upon charging. May I have any solution to the freeze? Thank you so much. 🙏

[MickHam]

If I hear anything, I’ll let you know.

M.

[Wibberbubble]

I have been trying to reset my Inspire for three days doing the restart in your help article.  It just won't work this time! Any suggestions? 

[Wibberbubble]

My Inspire is the same, won't reset and very annoying. Could be the Chinese blocking us! There made in China!

[Klaw2sss]

My Inspire HR became weird today. The battery fell at a fast speed and the screen always keep on. From 99% to 40% in 3 hours. I had rebooted the device several times. I have no idea how I can do. 😅