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Inspire HR screen won't work

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‎06-29-2019 12:07 - last edited on ‎06-30-2019 09:15 by Fitbit Moderator

‎06-29-2019 12:07 - last edited on ‎06-30-2019 09:15 by Fitbit Moderator

Have just set up inspire hr. All charged up. App installed and profile done.  The screen will not swipe or tap or anything.  What am I doing wrong?   Neither my Android or my wife's apple will seem to sync to it via bluetooth.

 

 

Moderator edit: updated subject for clarity

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‎06-30-2019 09:52 - last edited on ‎03-21-2025 11:17 by Fitbit Moderator

‎06-30-2019 09:52 - last edited on ‎03-21-2025 11:17 by Fitbit Moderator

@Michapmael It's great to see that you've visited the Fitbit Community!

Let me help you with your new Inspire HR. Have you actually setup the device on your account? The Fitbit account creation is independent from the device setup. I suggest you charge your device for 2 hours then restart it and retry the setup.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-08-2019 12:49

In response to AlvaroFitbit

‎07-08-2019 12:49

my screen wont leave setup mode even though my phone has updated my comp has updated but the screen on the HR wont change --not happy starting to look somewhere else what a shame

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