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Inspire HR setup difficulties

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‎11-12-2019 18:06 - last edited on ‎11-13-2019 05:10 by Fitbit Moderator

‎11-12-2019 18:06 - last edited on ‎11-13-2019 05:10 by Fitbit Moderator

Just bought my aspire hr. Having issues pairing to my phone and setting up. Need help!

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 05:12 - last edited on ‎11-04-2025 05:32 by Fitbit Moderator

‎11-13-2019 05:12 - last edited on ‎11-04-2025 05:32 by Fitbit Moderator

@Roslyn15 Welcome! It's great to see you around! 

Let me help you setting up your Inspire HR. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎11-13-2019 07:17

‎11-13-2019 07:17

having same issues with syncing...Fitbit screwed up again and must have released another buggy update...

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