help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR setup issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2020 13:27 - last edited on ‎10-20-2020 04:12 by Fitbit Moderator

‎10-19-2020 13:27 - last edited on ‎10-20-2020 04:12 by Fitbit Moderator

I got a new Inspire HR and the initial www.fitbit.com/setup and logo won't disappear from the screen. It did connect with my phone but now won't sync anything and can't be found. I already disconnected it from my phone and deleted the app then tried to reconnect but it won't go past the logo on the screen. I can't seem to reset the watch itself either - even holding the button for more than 10 seconds doesn't do anything.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-20-2020 04:12

‎10-20-2020 04:12

Hi @ahcollins, welcome to our Fitbit Community! I'd like to follow up and help you with your Inspire HR since it keeps showing the Fitbit logo and the "fitbit.cm/setup" message. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please let me know if you tried the setup process as described in this help article.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-20-2020 04:58

In response to JuanJoFitbit

‎10-20-2020 04:58

I eventually got it working but thanks for getting back to me!
Best Answer
0 Votes