Inspire HR shows a "Battery not charging." message

[Weiss2000]

I am getting a message on FB "Check Charger.  Battery not charging."

I cleaned my FB and the charger.   I bought a new charger and got the same message.  Can't restart due to FB not recognizing the charger! Help!!

Moderator Edit: Clarified subject

[NickM2]

Hi Dan PA - 

I couldn't agree more! I've been having a horrible time with customer service. Shipped my Fitbit back 15 Business days ago and I've heard nothing about when they'll be replacing it. Even called customer service for an update and they couldn't tell me anything. Absolute crap.

[mscatz_9]

I'm with you on this.  This is exactly why I refuse to send my device back to Fitbit.  No other company operates this way.  Maybe they should be working with brick and mortar stores that sell their trackers to accept returns and issue replacements on their behalf.   Gee, what a concept; treating the customer like they actually care about them.

[furfacejeff]

Had u tried what I did in my post? Reset the device from Settings then delete the device on the phone app then start over as if u got a new device. That has worked for me.

Sent from Jeff's iPhone

[DanPA]

Yes, I tried reset it’s only a temporary fix it just fails again a few days or hours later.

Sent from my iPhone

[Palomino]

Yes I tried all what Customer Service told me--delete device, reset device, etc.  Every time I called they acted like they never heard of this problem. I said have you ever looked at your community chats??   I was fed up the last time I called (5 times with same problem) and FINALLY they consented to have the device returned.  Shipped back via FedEx and it took 2 weeks for it to arrive at FB warehouse.  Now I await their reply that it is being processed. They said to allow 5 days for them to respond once it is received.   They gave me grief about extending warranty.  I will not accept losing 6 months on my warranty especially since I started this mess at month 4.  The saga continues!!!  Luckily I still have an old device to keep tracking.  

[DanPA]

Fitbit management has indeed gone downhill in the last years. Refusal to accept email communications, insisting on using chat sites you have to join, difficult to navigate web site...
But if you can get a real person by phone or chat they are helpful, concerned, and they follow through as well as they are able.
I’m mid way through an exchange and will report back progress. According to tracking they received my device yesterday.

[SunsetRunner]

Hi again. I got my new replacement Charge 4 one week ago. Sorry to say. The new one has the same problems as the old one, giving error message when wearing the clock in the sunshine. Yesterday i wrote an email to Fitbit (Norway) asking for a refund. Today I got good news. They offer me full refund for my Charge 4. So now i just have to return the clock and wait for the refund koming in on my account. After a lot of trouble FB (Norway) finally realizes the weakness and is willing to refund when there is error in the clock. At lest i am happy for this solution.

[Palomino]

Very sorry to hear the new Charge 4 continues with same error message.  This is disappointing.   Glad they are supportive for a refund.   Keep up updated.  I have not received my replacement yet.  

[pbeens]

I am also getting the "Check charger. Battery not charging" message while wearing the Charge 4 device. As others have mentioned, I think it's related to wearing it in the sun. 

Is there an official acknowledgement from Fitbit on this, other than the standard "reinstall the device" message?

[Chris545454]

This affected me too but only since the weather got really hot and when I'm outside. It doesn't seem to affect the tracking though so I'm hoping it's just a temporary blip rather than needing replacing

[stlcardsfan]

I am getting the message when the fitbit is on the charger.  The screen is black, I tap the button on the side, get the message, then it starts charging again.

[Palomino]

Update.  After 5 calls into FitBitt and doing all they suggested with no fix they finally agreed to replace the device.  I now am debating with them on extending my warranty for the two months of a faulty device including time loss for shipping back and waiting for new device.   
So far I have worn the new Charge 4 out in the hot sun and no problem.  I’m scared though.  

[furfacejeff]

They finally agreed to replace mine, as well. It took 4 calls. I sent it off on 6/5/21 and, according to USPS tracking, they haven’t received it yet. Maybe the repair shop is in Siberia.

[DanPA]

Hi, all -

From my end, good news... I have my new device and so far (wearing it indoors only) I have not had a repeat of the "battery not charging" message. It took a while (my damaged device is still, as far as I know, wandering around the various FedEx offices in California) and might have taken longer but fortunately when I reported to them that it had been over a month since I dropped it off at the post office they sent out a replacement on spec.

I'll be going out more in the next few days and am hopeful this Charge 4 is not afflicted with the same problem.

I feel you all... and would suggest not wasting time with attempted "fixes" of your device - just request a replacement. After all it's probably cheaper for them to send a new one than to have their reps spending the time to guide you in trying things that ultimately don't fix the problem but just address the symptoms.

[Palomino]

I totally agree not to waste your time with all their suggested fixes.  A replacement is the only way.  Be persistent.   They act like they have never heard of this issue.  I asked if anyone ever checked this chat site sponsored by FitBit.  Each time I called it was like a new issue.  It also took 2.5 weeks for them to received my device via FedEx and another 2 week to get the replacement.  I am working on an extension on my warranty.  Warranties in the USA are only for 1 year.  I lost over 2 months of a faulty device plus shipping woes.  

[furfacejeff]

I called again yesterday to inquire about receipt of my Charge 4 that I mailed to them on 6/5 ( with their mailing label). It seems that the bar code was "unreadable" in CA and was assigned a new FEDEX tracking number.  The rep. I spoke with refused to send a new replacement (company policy!) but then I read "jogger's" post that said that Fitbit WAS sending a replacement on spec. Obviously a case of the right hand not knowing what the left is doing.  The latest rep. I spoke with said she would "expedite" shipment of the replacement as soon as the damaged one was received. I am thinking about getting an Apple watch/tracker. I still have not gotten a "shipment received" from FEDEX; I will F/U with Fitbit on 6/21 and aggressively ask for a replacement on spec. At this point, I don't care about extending the warranty but that is a good thing to further bug them about. Thanks, Palomino!

[mscatz_9]

This is precisely why I refused to send my Charge 4 back first and then W-A-I-T  for a replacement.  I asked them to send the replacement to me first and i would return my tracker upon receipt of the new one.  They can see on their end that the trackers are not functioning properly so why insist on a return?  They are doing it to cut down on the number of replacements they need to issue.

I'm sure once they receive the returned trackers they are just throwing them in the trash.   I sure hope they are not reselling them.

[Zyron]

I got this message today, once, after 10 minutes in the sauna (80°C).

After reading :books: this thread I'll probably not do anything about it. I just need to press the button, and the message goes away.

Hopefully they are able to fix it in a future firmware update! 

[Palomino]

Got my replacement Charge 4.  I have only had only one issue with the Charge 4 when I was standing in the pool with my arm/wrist on the very warm pool-edge concrete.  It was really hot!  No issues except that one. But even once is not satisfactory!   Yes hopefully they will have some programming updates.  

[Scalet1951]

same here - what's going on??