04-24-2021 20:36 - last edited on 04-29-2021 19:44 by LiliyaFitbit
04-24-2021 20:36 - last edited on 04-29-2021 19:44 by LiliyaFitbit
I have tried all the recommended fixes. It was working fine until this month, when I switched from dominant to non-dominant arm. Walking is an important part of my daily exercise regimen and this is very upsetting. Steps and sleep and heartrate still being recorded.
Moderator edit: subject for clarity
04-29-2021 19:44
04-29-2021 19:44
Welcome to the Fitbit Community, @SunsetRunner.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend restarting your tracker if you haven't tried this already: How do I restart my Fitbit device?
SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. I recommend confirming that the automatic tracking for a walk is turned on and lowering the auto-exercise recognition time setting to 10 minutes. For more information, see Can I change how my activities are tracked?
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.