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Inspire HR stopped scrolling

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‎06-26-2020 09:35 - last edited on ‎06-27-2020 23:14 by Fitbit Moderator

‎06-26-2020 09:35 - last edited on ‎06-27-2020 23:14 by Fitbit Moderator

I've had my Inspire HR for about 3 weeks and love it. My main focus is the steps screen, and I'd scroll to it several times a day to see where I am. Unfortunately, yesterday it stopped scrolling - it's stuck on the clock screen.

 

Suggestions?

 

Moderator Edit: Clarified subject

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‎06-27-2020 23:13

‎06-27-2020 23:13

Hi @Caseybear1034, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this issue, I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists. 

View best answer in original post

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3 REPLIES 3

‎06-27-2020 23:13

‎06-27-2020 23:13

Hi @Caseybear1034, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this issue, I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists. 

Best Answer

‎06-28-2020 06:51

In response to RicardoFitbit

‎06-28-2020 06:51

Thank you - that worked well.

Best Answer

‎06-28-2020 18:09

In response to Caseybear1034

‎06-28-2020 18:09

You're welcome @Caseybear1034.

 

I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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