Inspire HR stopped syncing

[Lewis.Johnnie]

Stopped singing 4 hours ago.

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Lewis.Johnnie 

I understand your Inspire 2 has stopped syncing. Have you tried turning off your Bluetooth then on again. then try to sync after you do so? If that fails log out of your Fitbit App, turn your phone off for 1-2 mins then turn your phone back on, log into your Fitbit App and try syncing again. If that doesn’t work try restarting your Fitbit tracker. You will not lose any of your data performing a restart. Just press the button down on your Inspire HR and hold it down until a smiley face appears then release the button. You should feel the tracker vibrate indicating the Inspire HR did indeed restart. Now try to sync 

😃Hopefully that will fix your syncing issue. Please keep me posted on how it goes 

[SunsetRunner]

Hello again @Lewis.Johnnie I wanted to check back in with you to see if the troubleshooting tips I suggested work for you and your syncing properly again. 😉 Keep me posted 

[MarreFitbit · Accepted solution]

Hi there, @Lewis.Johnnie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Inspire HR from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Inspire HR.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Inspire HR.

Hope that helps.