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Inspire HR stopped working

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‎07-30-2020 18:08 - last edited on ‎07-31-2020 17:31 by

‎07-30-2020 18:08 - last edited on ‎07-31-2020 17:31 by

I've had my fitbit since December and I was slowly having more issues over the last month. First it would start blinking at night. Then it would get stuck and not scroll. Then all of a sudden it stopped working completely and only turns on when its on the charger. The second I take it off the charger it goes black and stops working. I can only do a factory reset while its on the charger. I get a smiley face but then it stops working right after. How do I get a replacement?

 

 

Moderator edit: subject for clarity

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‎07-31-2020 17:28

‎07-31-2020 17:28

Welcome to the Fitbit Community, @CEO9201.

 

I am sorry to hear your Inspire HR tracker stops working when you take it off the charger. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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