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Inspire HR stops exercise when getting a text message

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‎04-30-2020 08:46 - last edited on ‎05-07-2020 09:45 by Fitbit Moderator

‎04-30-2020 08:46 - last edited on ‎05-07-2020 09:45 by Fitbit Moderator

Why does my inspire hr stop tracking when a text message comes through during my walk???

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 09:51

‎05-07-2020 09:51

@SweetRN53 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR stopping recording your exercise when you get a text message. Try restarting your tracker. Also try refreshing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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