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Inspire HR syncing issues, steps not showing

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‎12-29-2019 09:29 - last edited on ‎12-30-2019 05:49 by Fitbit Moderator

‎12-29-2019 09:29 - last edited on ‎12-30-2019 05:49 by Fitbit Moderator

I didn’t sync my Fitbit yesterday and when I did it today I did not get my steps for yesterday. I know that I did around 17,000 steps but it’s only showing me 349. Help!!

 

 

Moderator edit: updated subject for clarity

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‎12-30-2019 06:53 - last edited on ‎05-16-2025 07:10 by Fitbit Moderator

‎12-30-2019 06:53 - last edited on ‎05-16-2025 07:10 by Fitbit Moderator

@Dardarchick Welcome! Thanks for being part of our Community! 

Let me help you with your missing steps and thank you for troubleshooting this issue. This is odd. Did you log any activities for the affected date? Could you share a screenshot for the activities logged for that date and the steps shown for it? Try logging out from the app, restart your phone and log back in. 

Let me know how it goes.

Alvaro | Community Moderator

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‎01-01-2020 16:33

In response to AlvaroFitbit

‎01-01-2020 16:33

Thank you for the reply.
I did not log any activities for that day, I was at work for most of it.
My hourly activity shows that I had more than 250 steps for 11 of 14 hours but the app is only showing 349 steps. The last time I looked at my tracker I had almost 17,000 steps & that was at about 11:30 pm. 
I have tried logging out of the app, shutting off my phone and logging back in but it hasn’t helped.  

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‎01-01-2020 16:41

In response to Dardarchick

‎01-01-2020 16:41

When I go to the steps page graph  it shows that I did 16,886 steps for Dec 29 but only 349 registered 

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