Inspire HR touch screen not responding, resetting not working

[Catherinevanai]

Watch turns on and off to show time but no access to any other information as screen is not responding. Screen does not show the settings either when pressing long on the button. 

I have tried resetting by plugging it in and pressing on button for 5-10 seconds, will not restart.

I have had the watch for about 1 month, not sure what to try next...

[singinhi]

that is exactly what mine is doing, so I hope someone replies to you with an idea of what to do. In your case, since yours is only 1 month old, I would call tech support. If they cannot resolve it, they will send you a new device for free.  I have had this happen twice with a fairly new one.

[singinhi]

I just did restart about 5 times and now its working.  attach fitbit to charger. Hold in button on side for 5 seconds.  I had to do this 5 or 6 times but it appears to be working now.  Hope that works for you.

[Flowerfrog]

Resetting 5 times works for now

[Swindon66]

Thanks.  I had to do the reset "again".  It took 5 try's this time.

[RickS037]

I am having the same problem with a new 'out of the box' Inspire HR.

I have tried resetting several times and I get the smiley face and short vibrate but all I get after that is the animated Fitbit logo and the www.fitbit.com/setup ticker. No tapping or button pressing produced any further response. 

Does this sound like a duff unit..?

Thanks for any advise and/or comment. Rick... 

[RickS037]

Contacted Fitbit and a replacement unit will be on it's way soon...

[MaSue123]

How do I contact Fitbit and please?

[AlvaroFitbit]

@MaSue123 I hope you're doing well!

Let me help you with your issue, but for this I would like to have more information about this? Is it the same as the title says? Did you try restarting your tracker? Have you tried any kind of troubleshoots?

Hope to hear from your soon.

[MaSue123]

Hello,  All good, I had a replacement sent.  Thank you very much, best regards.

[AlvaroFitbit]

@MaSue123 thank you for the update.

Happy to hear that you are getting a new device from our Support team. Hopefully you will be back on track in no time.

Happy stepping and stay safe!

[Ulrick-T]

Same problem !!!

[Ulrick-T]

I am having the same problem with a new 'out of the box' Inspire HR.

I have tried resetting several times and I get the smiley face and short vibrate but all I get after that is the animated Fitbit logo and the www.fitbit.com/setup ticker. No tapping or button pressing produced any further response. 

[AlvaroFitbit]

@Ulrick-T It's nice to have you on board!

Let me help you with this. "I have tried resetting several times and I get the smiley face and short vibrate but all I get after that is the animated Fitbit logo and the www.fitbit.com/setup ticker. " This is expected, if the tracker is showing the setup message then you need to set it up on your account by following these instructions. I don't know if this issue remains on your device if you have set it up already?

Hope this helps.

[Ulrick-T]

Set it up already!

Synchro Ok!

No tapping or button pressing produced any further response.

[AlvaroFitbit]

@Ulrick-T thank you for the update. Happy to hear that setting up the tracker resolved the issue and that it is syncing correctly now.

Happy stepping and stay safe.

[Tracker117]

I have had my Fitbit HR for just under 2 yrs. I use it every day. But today the screen no longer responds to touch. I have it completely charged, connected to the charger and held the button for 7 seconds multiple times. Occassionally I get the smileyface, but it never vibrates. Apparently reset is not working either. It does pair with my phone. I tried changing the clock face which was successful. But still no response to touch. What else can I try? Help!

[KMoran1984]

Mine is doing the same. I have had mine just under a year. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tracker117 @KMoran1984.

@Tracker117 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

@KMoran1984 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend confirming the steps to restart your tracker in How do I restart my Fitbit device?

Hope this helps.