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Inspire HR touchscreen not working

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‎05-25-2020 03:48 - last edited on ‎05-25-2020 17:35 by Fitbit Moderator

‎05-25-2020 03:48 - last edited on ‎05-25-2020 17:35 by Fitbit Moderator

I've had the fitbit about 4 months and have a had a few issues pop up that a soft reset would fix.  But I've the soft reset 4 times and it won't fix my issue.  I want to FULLY reset the inspire but I can't scroll to get to the settings!  

 

Please HELP!

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎05-25-2020 17:35

‎05-25-2020 17:35

Hi @MIchaelV1982, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎05-25-2020 18:11

‎05-25-2020 18:11

Did you try change your clock face..had the same issue and tgis is the only thing thst worked.

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‎05-26-2020 00:07

In response to Bjoao

‎05-26-2020 00:07

Yes, I have tried several different clock faces and none of them work.

 

 

TY though!

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‎05-26-2020 03:51

‎05-26-2020 03:51

I can't scroll at all. Held the reset button down for quite a while if that's what is meant by a soft reset?

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‎05-26-2020 03:52

In response to RicardoFitbit

‎05-26-2020 03:52

I need help, too, please. I can't scroll. lorichisholm@rogers.com

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‎05-27-2020 03:51

‎05-27-2020 03:51

I have the same issue, I have attempted to restart several times. Please help.

 

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