Inspire HR touchscreen stopped working

[55sg]

This evening the touchscreen on my inspire hr stopped working correctly. It will not scroll when swiped. The side button will bring up screen but that is all. If I hold the button nothing happens. It is locked on time screen. 

Moderator edit: subject for clarity

[Dresserrat · Accepted solution]

mine was doing the same thing. I went to the article that tells you how to restart your fitbit. and it fixed it. you have to put your fitbit on charge and then push and hold the side button for 5 seconds then if you see a smilely face your fitbit reset and then it should work right . mine did

[55sg]

Thank you. I am not great with technology. My granddaughter had to help me set it up originally but I will try this. Thank you again. 

[55sg]

It worked! Thank you so much!

[Onnaneko]

Thank you! This worked for me too!

[zecher]

It took two tries to get it to reset but it finally worked!

[aardvarca]

Thank you that works for me also your tip was helpful

[Amanda1964]

• Have tried this but unfortunately still only got clock come up still won’t let me swipe up or down ??

[zecher]

I tried twice before it worked for me. The first time the time only the time showed but the second time I got the smiley face. Remember to hold the button in for at least 5 or more seconds.

Good luck,

Zecher

[Amanda1964]

i finally got it to work thank you

Sent from my iPhone

[ChachaSlide]

I just tried this a couple times, as I was having the same issue, and nothing is working. 

Any thoughts on what else I could try? 

[Chandalyn_carr]

I'm also having the same issues. Restarted it several times and it still won't work. 

[zecher]

Try waiting until you see a smiley face before you release the button.

[zecher]

Try holding the button in until you see a smiley face.

[Chandalyn_carr]

I have restarted it several times already but the screen still won't work. The Fitbit is working and updating in the app but the touch screen won't work. 

[Amanda1964]

Thank you all sorted now

[Culvyhouse]

Darn it, didn’t work for me after many tries ☹️

[lufer23]

I have done the whole restart process as mentioned but my fitbit is still unresponsive, any other solutions?

[zecher]

Try holding the button down for at least one minute. If that doesn't work I don't what will. Maybe your unit is just dead

Terry Zecher

[SusanZip]

Same problem.  Screen is messed up.  Tried restart or reset several times and it will not reset.  Frustrating yet another FitBit product has stopped working properly again. Interesting several people are having trouble, but FitBit doesn't seem to be fixing the glitch.  Will continue to try.....