Inspire HR will not sync

[Grillmaster1313]

Inspire HR will not synch with phone after firmware update to 1.88.11

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Grillmaster1313 Welcome to the Community. 

You can try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[Grillmaster1313]

Alvaro,

My Inspire HR had already been unpaired from my phone and was refusing connections after the firmware update.  I went through the troubleshooting steps multiple times yesterday before posting.
Fitbit app would see the HR and get to the point where I entered the four digit code.  Then it would fail and restart again.  Just looking for the HR on Bluetooth would not detect it for more than a few seconds before it would drop visibility.  Multiple restarts of the phone, the app, and the HR were done with no luck.  I even erased all of my personal data from the HR (basically Factory Reset) and that did not work either.

Today, it just worked on the first try.

[Paula357]

I see that you are having a lot of problems with Inspire HR. Why should we have to buy another product if you cant fix the issue with the one we have. I am having the same issues like the rest on here. My Inspire HR will not shut off, wont sync with the app, has the wrong time (4-5 hour difference) and had someone yesterday trouble shoot only to tell me they cant help me and the warranty is only good for 1 year. This started 2 days ago; something needs to be done instead of beating around the bush and no one helping us out

[AlvaroFitbit]

@Paula357 Welcome to the Community.

Sorry to hear about this. @Grillmaster1313 Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Paula357 Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.