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Inspire HR won't pair

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‎05-21-2019 23:48 - last edited on ‎05-23-2019 07:40 by Moderator Alum

‎05-21-2019 23:48 - last edited on ‎05-23-2019 07:40 by Moderator Alum

Brand new inspire hr. Only thing on is Fitbit logo, charges when connected to computer, will not pair with HTC M7 which has latest up date. Message is couldn't pair with Inspire HR because of an incorrect pin or passkey which hasn't been given or asked for. Also nothing happens when tapped.

 

 

Moderator edit: subject for clarity

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‎05-22-2019 00:19

‎05-22-2019 00:19

Hi @janl44  Unfortunately that phone is not on the Supported Devices List and that may be why you are having problems.

Try these two Help Artivles and see if you can get it working.

 

HOW DO I SET UP MY TRACKER?
http://help.fitbit.com/articles/en_US/Help_article/1873

WHY CANT I SET UP MY TRACKER
http://help.fitbit.com/articles/en_US/Help_article/1872

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-23-2019 07:41 - last edited on ‎10-14-2025 13:17 by Fitbit Moderator

‎05-23-2019 07:41 - last edited on ‎10-14-2025 13:17 by Fitbit Moderator

A warm welcome to the Community @janl44 and @NellyG thanks for the input.

I was able to see here that our friend @NellyG provided some instructions in order to fix this setup issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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