help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't reboot

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2019 20:19

‎12-22-2019 20:19

Hi  I've tried to reboot but nothing happens.  No smiley face what should I do next please anyone else experienced this? Thanks

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-23-2019 08:21

‎12-23-2019 08:21

@Mel-1 Welcome! Thanks for being part of our Community! 

 

Let me help you witn rebooting your Inspire HR. Are your restarting your device for any particular reason? You only mention that you can't restart it properly but not why you are doing this. If your device isn't responding it could be that it isn't charging or a display issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes