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Inspire HR won't stay synced with Android

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‎05-01-2019 10:18

‎05-01-2019 10:18

This seems to be a common problem in the message boards. I have "forgotten" and re-paired the Bluetooth pair on Android. I've re-paired them in the Fitbit app multiple times. I've reset the connection in the app multiple times. If I wanted a basic step counter I could have gotten one and saved myself $100.

 

It's incredibly slow to pair and then doesn't stay connected. Just spins, looking for the device. The phone and Fitbit are literally touching each other.

 

I'm starting to regret the purchase. I pre-ordered the device. I can see my steps for THAT DAY on the device itself but no historical data, no workouts, no sleep because that's in the app.

 

This is not a user problem. This is a hardware/software problem. I have followed the instructions in other community posts. 

 

I installed the firmware update which took a very long time but didn't seem to help.

 

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‎01-20-2020 20:50

‎01-20-2020 20:50

I have an  Inspire and am using an Android device and have experienced the same problem. It is very frustrating; I hate it. Only reason I bought this model is because I wanted to use it with a clip.

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