Inspire HR won't swipe

[PerfidiousSinn]

I'm trying to swipe up or down on my Inspire HR and I can't. The main screen lights up but I can't swipe to any others. It worked fine yesterday. Can I restart it?

Moderator edit: subject for clarity

[BobGeo]

If it needs a daily reset and you've only had it 3 days, I'd return it for another one. Sounds like you've got a dud.

[CB48]

Mine will not restart. Now what do I do?

[Greelee]

The reset instructions on the first post finally worked.  Hard part is holding the buttons for exactly 5 seconds.  To short or to long and it does not work.  Once I got it to reset everything works fine again.  

[SunsetRunner]

Thank you!!!!

[Ineke]

Doesn't work for me. I see the smile but I still can't swipe the screen

[Tveit386]

It has happened to me twice.  the latest time this week.  It took 3 days of trying before it finally worked.  I also tried letting the battery drain then recharging it.  Not sure if that helped or not.  Quite annoying!!  Good luck.  

[CJS66]

did not work

[SunsetRunner]

I got it to work. Thank you

[Ineke]

Thank you for your advice. I'll try and let you if it worked.

Ineke

[Momof4GSPs]

that's great!

3 months later and it is still working just fine. Just wanted to share!

Moderator edit: merged reply

[Ineke]

I could  not get it running  do I sent it back to the seller cause it was just before the end of the guarantee period..

If they can't fix it than I get my money back.

[Odyssey13]

Hi @Ineke  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options.

Never return any Fitbit back without proper authorization. When possible, returning a device to the retailer is faster.

Moderator edit: merged reply

[Ineke]

I returned my fitbit to the retailer. If he can't repair it I will get my money back.

[Sablin]

Instructions provided did not work. Nor did syncing. Swiping still does not work. Tap on doesn't always work, either.

[Linda_2020]

Have tried, but it didn't work. Device no respond, can't restart it.

[AMR2654]

Reset didn’t work at all (as suggested by Fitbit chat room) but somewhere in community pages, a user suggested changing clock face and it worked! Now I can swipe.  Change clock face on app page 

[RuthTwo]

My Inspire HR screen locked up and I tried the reset without success.

Someone mentioned that setting an alarm worked for them. It didn't for me. 

Someone else mentioned that resetting the clock face worked for them. So I tried that and that did work.  When I switched back to my preferred clock face it also works fine again. Yay!

[PPm1963]

My Fitbit won’t swipe - when you say ‘press the button’ do you mean the main screen or the side  of the Fitbit? 
Thank you 

[CJS66]

side button. it's ok now


--
Cyndi

[Kcgroos]

I had to hold the button down for 20 seconds before it smiled and reset.