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Inspire HR won't sync by Bluetooth

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‎05-14-2020 14:12 - last edited on ‎07-01-2020 20:53 by

‎05-14-2020 14:12 - last edited on ‎07-01-2020 20:53 by

I’ve had my Fitbit for about a week and a half with no issues.  A few mornings ago i did updates on my iPhone and iPad.  Since then my Fitbit will not connect to either one by Bluetooth.  I’ve turned my iPhone off a couple of times and turned Bluetooth off a few times.  Fitbit is working okay otherwise. Any ideas?  

 

 

Moderator edit: subject for clarity

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‎05-15-2020 05:55

‎05-15-2020 05:55

Same issue-On my IPhone when I go to sync it states "Device not found.".  However I can syn on my old IPad???  I can't haul around my dinosaur IPad with me everywhere???  My firmware is updated on my Inspire so that is not the issue.  I have turned off my device, turned my Bluetooth on & off, Uninstalled my App and reinstalled my app like 6 times.  I then did the Hokey Pokey and turned myself around and that didn't help either!!!!!  HELP!  I am in IOS Fitbit hell.

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‎05-15-2020 07:02

In response to Bhappychic

‎05-15-2020 07:02

I’ve tried everything and after I posted yesterday I went on the ‘chat’ and did all the suggestions (thank goodness ‘doing the Hokey Pokey’ wasn’t one). He couldn’t come up with a solution. They’re sending me a new ‘tracker’. I’ve just had this for a couple of weeks so the warranty is good. I was loving it and hope this doesn’t happen again.
Hopefully you’re still under warranty...but I’d try the ‘chat’ anyway.
Good luck and thank you for answering me.
Stay safe, stay healthy!

Sent from my iPhone
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