help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2019 09:27

‎11-12-2019 09:27

For the past couple of days my Inspire HR won't sync, meaning I am having no messages or notifications coming through.

I have tried restarting the Inspire HR, I have removed the device and added it again, I have restarted the Bluetooth, forced stopped the app and removed it, all to no avail. Every time I go on to the app it says the device can't be found..

Best Answer
Labels:
3 REPLIES 3

‎11-13-2019 05:09

‎11-13-2019 05:09

@BornADevil97 A warm welcome to our Community!

 

Let me help you with your Inspire HR not working and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? I would like you to retry some of the troubleshoots but in the following order:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-13-2019 07:16

‎11-13-2019 07:16

having same issues with syncing...Fitbit screwed up again and must have released another buggy update...

Best Answer
0 Votes

‎11-14-2019 12:04

In response to AlvaroFitbit

‎11-14-2019 12:04

Hi, I have attempted what you have suggested, however there have been no improvements. 

I have had the watch for about 3 months now and this has only ever been a problem this past week. 

Every time I try to sync with the Bluetooth it doesn't seem to pair or stayed connected..

Best Answer
0 Votes