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Inspire HR won't sync

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‎03-24-2020 05:15 - last edited on ‎04-10-2020 05:42 by Moderator Alum

‎03-24-2020 05:15 - last edited on ‎04-10-2020 05:42 by Moderator Alum

I keep getting a failed to sync message, yet my sleep updates, but not my steps. My iPhone 8 says it is connected. The Bluetooth connection keeps disconnecting automatically and will not re-connect automatically. It seems the only way to get my steps to sync is to turn off my iPhone, restart it, reconnect the Fitbit, and it will update one time and one time only. Painful! Help! My iPhone is on the latest release.

 

 

Moderator edit: subject for clarity

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‎04-10-2020 05:44

‎04-10-2020 05:44

Welcome to the Community, @nawmn.

 

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Thanks for troubleshooting this syncing problem, if your tracker isn't syncing properly, I recommend taking a look at the help article: Why won't my Fitbit device sync? and make sure you have followed the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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