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Inspire HR won't sync

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‎01-04-2021 08:13

‎01-04-2021 08:13

I have had my inspire for over a year. For the past two weeks it hasn't been syncing. I have tried to uninstall everything then reinstall it. Then also proceeded to unsync then resync. It connects for a second then stops again. I followed the steps on the community board if stopped syncing and still doesn't work. What is my next step. 

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‎01-06-2021 08:06

‎01-06-2021 08:06

@Lisamariex8 Thanks for stopping by!

 

Let me help you with this and thank you for troubleshooting this issue. You don't specify which troubleshoots you tried from the Community so I would like to suggest you try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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