Inspire HR won't sync

[KRemick]

My weekly report was blank again as my fitbit decided not to autosync with my phone. I know it's not the phone because I can manually sync it fine. What can be done?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KRemick. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Inspire HR. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Inspire HR from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Inspire HR.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Inspire HR.

Hope that helps. 

[hmaca]

Hi Maria - I have an Inspire Fitbit - not HR.

Thanks

[SunsetRunner]

Hello @hmaca 

If your experiencing the same issue as the original poster then you can still use the instructions that @MarreFitbit posted here. Just restart your Inspire as instructed on the link she provided (it will take you to instructions on how to restart your Inspire)  The same applies to the set up link. Just tap that link and follow the instructions there.