Inspire HR won't turn on

[Rachel3788]

Inspire HR won't turn on or connect to my iPhone. Vibrates every few seconds and I have seen a smiley face but it won't turn on. I put it on the charger overnight and still nothing. Can't get it to connect so I can't even restart it or anything. Not happy with this product. I have only had this one for a few months.

Moderator edit: updated subject for clarity

[YojanaFitbit]

Hi @Rachel3788 welcome to the Forums!

Thank you for sharing the information that you've shared in your post. I really appreciate the steps that you've followed to troubleshoot the issues with your Inspire HR. As it is not responding after the restart, 

I've requested a case for you, our team will be contacting you via email shortly.  Fitbit has been designed to provide motivation and help you to reach your daily goals to success.

Let me know if you have questions about it. 

[Radka1]

Hi, I have the same problem. 

[Denisewatson71]

The same thing is happening to mine and it’s not even a month old . I’v plugged it into a portable charger and that keeps turning off . It’s as if the Fitbit won’t take the charge . 

[MarketingLegend]

Same issue only a month old and leaving for Europe tomorrow 😞

[hrinspire2]

Inspire HR won't turn on or connect  it Vibrates every few seconds and I have seen a smiley face but it won't turn on. I put it on the charger overnight and still nothing. Can't get it to connect so I can't even restart it or anything.    I have only had this one for a few months.

[Superken]

Hi,

I am having the same issues wiith my Inspire HR.  I have had it a month and had trouble syncing with my mobile device.

This evening the battery was needing charged but it just will not charge.  I have tried wall socket and USB via my laptop.

I have tried syncing with my laptop but it is not turning on.  Only coming up with the smiley face after restart and then 'EIZEK433 001' and again.  I have gone throught this process 3 times this evening.

I liked the device before these faults but frustrated as bought this to replace my older Charge as the straps kept breaking off.  Disappointed.

[Anniston16]

Ditto for me. Can’t sync my phone to charger. Only have this inspire hr 3 months. Just get smiley face. Can’t turn on. Very frustrating!

[YojanaFitbit]

Welcome to the Fitbit Community Forums @Radka1 @Denisewatson71 @MarketingLegend @hrinspire2 @Superken @Anniston16. Thanks for reaching out to report this issue with your Inspire HR wont' tuning on.  Sorry for the delay.

Thanks for troubleshooting prior to contacting us. Please make sure you have followed each one of the suggested steps in this article: Why isn't my battery charging on my Fitbit device? Aso confirm that your Fitbit inspire and Fitbit app are up to date. 

• How do I update my Fitbit device?
• How do I update the app to the latest version?

Keep me posted. 

[Radka1]

I tried what you recommended, but didn't help. Inspire is still dead, the only response is vibration

Odesláno z aplikace Pošta pro Windows 10

[Anniston16]

I tried everything also and only getting vibration. And no smiley face anymore either. Is it dead? Should I return it?

Sent from my iPhone

[Joost-1976]

Same story here! I just unboxed it,  connected with Bluetooth and the app, then it started updating for four times. Now it’s still connected with Bluetooth but the screen stays black, resetting isn’t possible either. 

[swmnbn]

The same thing has happened to me. My fitbit wont turn on. Its been barely 2 months since i have started usig it. Does not charge and vibrates every few seconds. Screen is blank as well 

[hrinspire2]

Spoiler

I see alot of the same issues with the INSPIRE2 but no resolution! 

[LizzyFitbit]

Hi @Radka1, @Anniston16 and @hrinspire2. It's nice to hear from you again. @Joost-1976 and @swmnbn, welcome on board! I'm sorry for the delay in my response.

@Radka1 and @Anniston16, thank you so much for trying the suggestions on your Inspire HR devices. Since they're not responding correctly, I've requested a case to our Support Team. You'll receive a reply from them shortly, so keep an eye on your inbox.

@Joost-1976 and @swmnbn, thanks for letting me know about your Inspire HR devices, as well for your efforts in troubleshooting them. I've been informed that you have already created a case with our team. They'll keep working with you, so make sure to check your inbox.

@hrinspire2, I appreciate you for taking the time to share your feedback and I'm sorry that you've gone through this experience. Our team constantly works on our devices based on our Community posts to improve them. Just to confirm, have you tried the suggestions posted by @YojanaFitbit? If not, please give them a try.

I'll be around, so keep me posted.

[Superken]

I have direct response from fitbit so have returned my fitbit to Argos stating faulty and have contacted the company.  Just over a month old.  Exchanged for a charge 3 and paid the different.  Disappointed.

[Anniston16]

I bought my Fitbit from Kohls.  Did they say it has to be returned to them or can I bring it back to the store where I purchased it from?

Thanks!

[YojanaFitbit]

Hi @Superken and @Anniston16 thanks for sharing your experience with our customer support team. Please know that we provide feedback to our team depending of the information you share with us. Sorry you feel disappointed about this option. Please feel free to get back to them to explained the option you would like to have.

@Anniston16 About your question, Fitbit gives you the option to check your option with the retailer where you purchased your Fitbit at. But if you need details on this I can request a case for you.

Keep me posted. 

[Anniston16]

I purchased my fitbit 4/3/19 from Kohl's Dept store.  I brought it back to them today, but they wouldn't accept it since it had a 30 day return policy.

They said I must take it up with the manufacturer.  I would like my money back! It doesn't work!
Thank you

[Joost-1976]

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@Joost-1976 and @swmnbn, thanks for letting me know about your Inspire HR devices, as well for your efforts in troubleshooting them. I've been informed that you have already created a case with our team. They'll keep working with you, so make sure to check your inbox.

I'll be around, so keep me posted.

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@LizzyFitbit , Besides your reply in this community I've heard nothing back from your team. It's been a week ago now.