Inspire HR won't turn on

[Johnna76]

Hi, I bought my sister an Inspire HR and about a week into her using it the screen went black. When plugged in it flashes a smiley face but then nothing. If I hold the button in it will vibrate but the screen still stays black. Is there any way to fix this?

Moderator edit: subject for clarity

[NellyG]

Hi @Johnna76  I jave flagged a moderator to come and help you 

[Johnna76]

Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Johnna76. It's nice to see you around, @NellyG.  

@Johnna76 I appreciate your participation in the Forums and sharing that the screen on your sister's Inspire HR went blank. Thank you for your efforts to resolve the issue and providing the additional details. Please verify the complete troubleshooting steps including a restart in this help article: Why isn't my Fitbit device's battery charging?

If the issue persists, please change a clock face by following the steps from this help article: How do I change the clock face on my Fitbit device? 

@NellyG thank you for your support!

Let me know how it goes. 

[Johnna76]

Hi, nothing is working, screen stays black after the smiley face.

[LiliyaFitbit]

Hi @Johnna76, thank you for your reply. 

I am sorry to hear the issue persists. Thank you for your time and efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[Johnna76]

Thank you!