Inspire HR works randomly

[m225]

This is the third Fitbit I have owned, it’s an Inspire HR. They should be a great item, simple to use and maintain. But it’s not the case. Everything is just so random. It works then it doesn’t, then it kinda does and then some of its features do but others don’t. It updates and then it won’t, it swipes then it doesn’t. 
Support is iffy depending on who you get. I have gotten more concise answers from other users. That’s a sad state of efficiency from a global company. 
Ahhh...feeling better now. Thanks for letting me rant and everyone stay healthy and well.

Moderator Edit: Clarified subject

[m225]

It has downloaded 900 minutes for today’s outdoor bike ride and workout. 
Any idea how to change this. That’s 15 hours instead of 2.

[m225]

So no feedback from any Fitbit folks. Should I be surprised?

How do I return it?

[m225]

How do I return this unit.

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[m225]

Hello Odyssey13,

Thanks for replying. Are you with Fitbit?

[Odyssey13]

@m225  no, I'm one of a group of volunteers that helps out on the forums. Not an employee of Fitbit. You'll know one when you see their title as Moderator.

[m225]

Hello Odyssey13,

Outstanding and thanks again 

[m225]

So today I have 540 minutes already.

This is from 6:25Am to 8:30am.

How do I fix this issue. That’s 9 hours in about 2.

[LizzyFitbit]

Hi @m225, I'm glad to see you here in the forums. @Odyssey13, thanks for your great help!

@m225, thanks for sharing your feedback about the Inspire HR and for every step tried prior posting. I'm sorry that you've gone through this situation. We continue working on our products and services, and your comments will help us to evaluate our procedures and improve your experience with them.

I've contacted our Support team to share your details and I was told that you already have a case created with them. They'll investigate your tracker's behavior and continue helping you via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

If you have another question, feel free to let me know.

[SciWizard]

Mine isn't working either. Got it yesterday. So aggravating.

[m225]

Hello to all!

Well it’s still just a random tracker at best.

I have named my Fitbit. It is known now as the “Fitbit Care Act”. You have to buy it before they can tell you how to make it work. 

[m225]

Hello to all,

Fitbit has sent a number of contact emails, they are much appreciated.

I followed the directions to restart the tracker. At first nothing happened. I then plugged the charger cable into my laptop and did get the smiley face but it did not vibrate. The other items still appear to be the same.

I will give it some time to see if things adjust.

[Grannyjoy]

I share your frustrations!! I’m at a loss for where to go next. I’ve also had several Fitbit’s. All I want to do is go for walks and know my device is performing properly 🤷‍:female_sign:

[m225]

I agree with you. A great idea that’s not working as I’m sure they designed and hoped for.  

[m225]

Updates,

It’s still random at best. Followed steps provided by Fitbit personal. One step was not accurate but figured it out.

To get it to download I remove it. Then turn off Bluetooth, then turn it back on.

Place the tracker on my phone and try and connect, to date it takes three attempts. Asked each time if it’s on and in range.

Once it connects I download. 

I do this each and every time.

Yup.... each time.

[LizzyFitbit]

Hi @SciWizard, @m225 and @Grannyjoy. It's good to see you around the forums.

@SciWizard and @Grannyjoy, thanks for joining this thread and sharing your thoughts about your Fitbit devices. I'm sorry that you've had this experience. To work on this together, please provide me with detailed information about the issues your Fitbit devices are having and the troubleshooting steps tried.

@m225, thanks for your efforts while troubleshooting your Inspire HR. I understand how you're feeling about your tracker not working as it should. Since our team has access to your account details, I'd recommend to reply back to their last email and keep an open communication so they can investigate and continue helping you.

Let me know he outcome.

[Grannyjoy]

Hello,
I have had my Inspire HR since 11/2019. For the first few months it worked great and I loved it, then it just stopped holding a charge for more than a few hours sometimes it would last a full day. I tried doing a hard reset and it worked for a little while and I’ve cleaned the contact points. It just went from bad to worse and eventually stopped working at all.
Thank you for your help

Sent from my iPhone

[m225]

Good afternoon LizzyFitbit,

Thanks for reaching out. I respond to each email I’ve received. I’ve answered the questions asked each time.

I’m going to move on to a different tracker. The unit simply is not working as it should and support is lacking in any real answers or solutions. Some background, I’m an Engineer with degrees in Civil and Mechanical. I design water systems and solar power for developing countries and large cities in the USA and other countries. I also work in the field with the designs for months on end. At times for years. When I do deal with issues(and I have and will)I supply answers to the questions that lead to solutions to the problems. 
I wish Fitbit well and success in the future.

Stay healthy,

Mike

[SciWizard]

@m225 @Grannyjoy 

I called and spoke finally with support who explained that if those 2 things (reload/restart, and change clock, both of which reload it's software) don't work, that it's BROKEN.

There's no other fix.

If it's under warranty, contact them to replace it. All methods to contact them can be found at: 

https://myhelp.fitbit.com/s/support?language=en_US