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Inspire HR

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‎04-24-2020 11:52

‎04-24-2020 11:52

I just purchased the Inspire HR.  I can not get it set up on my IPhone6+.....and the Time has jumped 4 hours ahead and I can’t get it to reset the Time.... I would like a Refund and Purchase the Alta HR?.... Please Respond.

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‎04-24-2020 12:20

‎04-24-2020 12:20

Hi @Grandma216  where did you purchase it? The Alta HR has been retired and the Inspire HR is the Fitbit which replaced it.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-24-2020 12:35

In response to Odyssey13

‎04-24-2020 12:35

I purchased it about 2 years ago from Best Buy

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‎04-24-2020 12:43

In response to Grandma216

‎04-24-2020 12:43

It's entirely possible that your Inspire HR is getting ready to die. The warranty is for one year, so I don't see how Fitbit can refund your money. You'd need to ask Best Buy if you purchased an extended warranty. 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-24-2020 15:50

In response to Odyssey13

‎04-24-2020 15:50

Thank you for your Feedback but I can handle it from here....

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