Inspire Screen not lighting up

[Lea.h]

I just purchased the Inspire HR. Sometimes I touch the screen once, and it lights up. Other times, I have to touch it 5 or so times for it to light up. I use the same pressure and tap in the same spot. 

The scroll, apps, and all other tap options work just fine. The only issue I have is when I initially touch it, it sometimes does not light up. 

Does this happen to anyone else? Ian this normal? 

[YojanaFitbit · Accepted solution]

Welcome to the Forums @Lea.h. Thanks for reaching out.

You have a good question here. Fitbit Inspire HR has the same screen sensor than other Fitbit device. I really appreciate your feedback, but I think that if it is just the initial tap the one that is not working. You can try to tap it a little bit harder, since it will depend on the pressure that you're putting when tapping on it. 

In case this is hardware issue, you can restart your Fitbit too. Please give it a try and keep me posted. 

See you around. 

[Klandis]

I had the same problem as Leah. As soon as I got my Fitbit inspire, the initial touch was taking several times to light up the watch. Everything else worked perfectly fine with the screen. After a couple of days messing with it, I realized that if I flip my wrist (like your are checking your watch lol but more exaggerated) it will light up. Of course, it’s not the most consistent... but it worked better for me. Hope this helps!

[Dollarbill676]

I just bought this Inspire HR, which the touch screen has never responded to any form of touch no matter how hard or soft I touch screen. The device will acknowledge anything it allows for me to do via the app, such as change the different clock displays, but will not respond to touch and/or will not scroll up or down. I’ve tried the restart more than I care to count at this point! Tired of having to pay to fix my iwatch, which made the Fitbit a much cheaper option...assuming it ever works! Went through troubleshooting with a Fitbit Technician and she could only recommend that I send this one in for a replacement. However, I seems Fitbit doesn’t value their customers or they would send a replacement before having to send malfunctioning device in! If I didn’t need/want to start using this device when it was purchased, I would have waited till I had the need. Unfortunately, I needed it when I bought it, which I did my part my seeking out Fitbit’s product and paying for said device, but that’s not good enough for Fitbit! Now I must send the broken one they sold me and I’m forced to wait for Fitbit to receive the broken device and then wait the several days/weeks for them to send a replacement! Seems clear to me Fitbit only cares about the sale, not whether or not the device work or that when it was purchased is when I needed, not several days/weeks later! Should I stop payment for charges until I’m sent the new one?!?! I know I’ve repeated myself a few times, however, it needs to acknowledged that Fitbit’s policies and procedures is that most important is that the sale is made, not whether or not they have sold working devices! If anyone questions to my statements, I say to you to pull up how many others that have had the same issue! At this time, I will NEVER recommend Fitbit’s devices to anyone! At least not until I’m given a different option to sending in this broken device and having to wait for new one. Plus, Fitbit will not even offer to pay postage required to send their broken device back to them! 

[Thetekniktheone]

Dollarbill676

[Dollarbill676]

Doesn’t seem to matter what I try, which has been everything suggested through the the community responses to similar issues. The screen will light up no issues with movement or by pressing side button. However, the touch screen portion of the process has yet to work properly. Seems I have done what can be done to this point, only thing left is to send it in and hope that Fitbit has a speedy process when it comes to assess these type of issues and a new Inspire HR or at least a working one makes it back sooner than later. Thank you all for your help!