Inspire automatically set my steps to zero

[SaumyaJain]

Hi, i started using Inspire on Sunday, 26th May. It worked absolutely fine on sunday and monday and also recorded my steps for tuesday till 11 am. However after that i realised that it reset my steps to o and started counting again. Did this happen because i accidentally turned off the Bluetooth on my phone which is connected to fitbit? What could be the reason for the resetting? Now its working fine as in counting steps accurately, however my morning step count is erased for tuesday. 

[YojanaFitbit]

Hi @SaumyaJain, welcome to the Community Forums. Thanks for reaching out!

I'll be glad to give you a hand with this. This is not a normal behavior, even though this is working now. By any chance do you have any other Fitbit device connected to your Fitbit account. Have you used the option Mobile Track recently? 

If you turn off Bluetooth your Fitbit will stop syncing but it should save all your data for the next synchronization. Is this happening to often to you?

I'll be around. 

[SaumyaJain]

I have just started using it two days back and this is the first time it has happened


Sent from my iPhone

[YojanaFitbit]

Thanks for getting back @SaumyaJain. In this case, I'd suggest to keep an eye on your Fitbit for the next days and please let me know if you have this issue again. 

I'll be glad to keep assisting you.

[kbro671]

I have a new fitbit inspire also, and the same thing just happened to me. 

I have been wearing it for about 24 hours and suddenly at 7pm-ish tonight it just reset back to zero. I haven't changed any settings since yesterday, so really not sure as to why it has happened. how did you resolve this?

[YojanaFitbit]

Hi @kbro671, welcome to the Fitbit Community Forums. Thanks for sharing this information with us.

Sorry to hear that you're having similar issues with your new Inspire. Thank you for letting me know that you had been wearing it for about 24 hours by the time this happened to you.  Please restart your Fitbit and let's keep an eye on it for future days. Hopefully, you won't have more issues with your steps.

Keep me posted. 

[Derekn]

I have a Fitbit versa and this just happened to me for the second time, any word on why this happens? I'll be sending it back if it happens again...