Inspire black screen

[DJHarts]

Black screen after charging . Tried reset while on charger. No smiley face , no anything . Vibrates. 
Have had less than a year . 
Very upset 

Moderator edit: updated subject for clarity and format. 

[tcohn]

ving the same problem with my new inspire. Had it less than 2 months. Can not get the clock, steps or anything on the screen. Just a battery and light bulb.

[NellyG]

I have flagged a moderator to come and help

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community @DJHarts and @tcohn! It's nice to see new faces in here. I'll be glad to assist you with your Inspire screen inquiry. 

@DJHarts, thank you for trying a reset. I went ahead and created a case on your behalf. Please check your email and let me know if you need further assistance.

@tcohn, confirm that your device is charging properly and restart your device (you'll find the instructions on attached help article).

@NellyG, thank you for the heads up.

Keep on visiting the forums. 

[DJHarts]

It is charged and it does track on the app, but it is still a blank screen on my inspire . So it did not fix the problem . Thank you for responding 

[TeacherinTx]

Did you get an answer? I’m having the same problem as yours. I already sent an email, tried the suggestion they gave you, bought a new charger to see if that was the problem and nothing! I need help!

[JanWool]

I had the same Black screen another community user suggested that we change the screen display on the fitbit phone app.  I did this and it worked so thank you to that member. Sorry I cant find the thread anymore but I recommend this tip.

[Alovejoy]

This just worked for me! I switched the clock screen and it came on.

[JanWool]

It's great when you get a resolution ! So glad it helped 

[Gillbird13]

My Inspire screen when black today. I think it was black when I took it off the charger this morning (I generally slap it on my wrist without even looking at it). I tried to reboot and it only vibrated. The thing is it's still active because it's recording steps per my phone app. What to do? Any suggestions? Thanks.

[Jencnak]

After I posted my complaint I was contacted by Fitbit and they have
replaced my inspire HR. It was still under warranty. Good luck.

[jetompkins]

My screen is also black. Starting to research this issue and from all the hits, I can see it is definitely a known problem with the Fitbit inspire.   I haven’t found any solution posted besides replacement. Will the moderator please reach out and let me know how to remedy this? Thanks 

[Alovejoy]

Go to your account settings and change the clock face to another option. You can then set it back to what you want but for some reason this works. I have had this work twice for me. Good luck.

[Alovejoy]

Go to your account settings and change the clock face to another option. You can then set it back to what you want but for some reason this works. I have had this work twice for me. Good luck

[JanWool]

 Black screen another community user suggested that we change the screen display on the fitbit phone app.  I did this and it worked so thank you to that member. Sorry I cant find the thread anymore but I recommend this tip.

[Allisons12]

Hi. I'm having the same issue.. Was able to reset once and it worked but black screen again after 2 days. Changing clock face also did not work. Is working through the app only.

Only given as gift in Nov 2019. Very disappointed!!

[JanWool]

Change Time zone to any country. Once display kicks in change it back



Sent from my Samsung device

[Atl-user]

I’m also having the Inspire blank screen problem.  Tried the reset suggestion. Also tried change the clock face. Nothing’s working.  It is syncing to the app, however. Help, please!  

[Allisons12]

Hi. Fitbit replaced mine for me.  Contacted customer service and no drama at all to replace. 

[Atl-user]

Thanks!

Sent from my iPhone