Inspire display not working

[Nita82490]

My inspire hr all of sudden won’t turn on. I’ve had it plugged in charging all day. The charging port/ charger is clean. It will just vibrate and sometime show the smiley face but that’s it. I also tried the 5 second holding tip, doesn’t phase it. It still won’t work. Wont turn on at all!!! Also my phone can’t seem to find it now. Any a loss!!!

[Nita82490]

I went online and contacted chat as I too had done all the trouble shooting. 

They got me to try some things and have checked if I qualify for a replacement and I do! 

It was effortless, the agent was great and well I'm getting a new one. Called yesterday and it was sent out for delivery yesterday.

Good luck!!!

[Wanbell01]

I’m sorry that you are having these issues. I have never raised a ticket to Fitbit I have always just called them and let them trouble shoot and if they can not get it to work they should be able to send you a replacement unit.

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[Wanbell01]

Glad that you are getting your replacement. We love our Fitbits, I know I do.

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[Kfmottley]

I called them. 1-877-623-4997

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[Wanbell01]

Kfmottley, when you called we’re they able to get your Fitbit up and running?? If not we’re they able to replace it??

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[Sara02]

Putting it in the charger and holding the button for 15 seconds worked for me but does anyone know how or why this happens? Is there some set of steps we are doing that turns the display off?

[Wanbell01]

That I’m not sure of. I was wondering the same thing when it happen to my Fitbit if it was something that I was doing to make the display stop working.

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[LakeCountryGal]

I’m having the same problem and when I restart it doesn’t have the smiley face it just vibrates. 

[Wanbell01]

Try doing the restart process at least twice, if it still doesn’t work you might have to contact Fitbit for them to troubleshoot it or get you a replacement.

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[Adyonel]

I went online and contacted chat and they will replace the defective watch. They asked me to ship it to their center in Nederland. The carrier I just contacted wants to know the phone number of the deposit. Anybody know this phone number?

[Wanbell01]

That’s a long way to have to ship the Fitbit product. Most of the people I have spoken with are here in the US. You might want to call the phone number for contact and make sure that is where to send it and maybe they may have the number you are looking for.

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